Case management at MHMH
The Case Management Department at McCullough-Hyde Memorial Hospital offers services to patients and families of all ages and in all areas of the hospital. Case managers are registered nurses who work in close collaboration with our doctors, clinical staff, patients and their families and insurance providers to coordinate patients’ hospital care plans and follow-up care.
Our case managers have extensive healthcare experience and act as patient advocates. They provide resources, education, support and guidance before, during and after a patient’s hospitalization. We encourage patients and families to contact our staff anytime they have questions or concerns about their hospital stay or posthospital care.
A case manager may meet with a patient and his or her family before or during the patient’s hospital stay at MHMH. The case manager provides continuity of care throughout the patient’s hospitalization by:
• conducting comprehensive medical, psychosocial and functional assessments
• communicating with insurance providers to complete certification requirements during hospitalization
• making referrals to appropriate mental health professionals to help the patient and his or her family cope with life-style changes and stress associated with illness
• answering questions regarding living wills and healthcare power of attorney regulations and assisting with the necessary forms
• answering questions about Medicare, Medicaid, insurance benefits and disability application (They’ll help you contact our financial counselor, if necessary.)
Case managers not only assist patients and their families during hospitalization, but they also collaborate to assess, plan and coordinate patients’ discharge from the hospital. The case managers meet with patients early in their hospital stay, usually within the first day or two of admission, to plan discharge and help patients and their families get the appropriate contacts and referrals. Among other things, case managers:
• coordinate hospital discharge to the patient’s home, assisted living, rehabilitation, skilled nursing facility, hospice or another acute care hospital
• help patients complete referrals for medical equipment, medical supplies, home nursing care, homemaker aide, Meals on Wheels programs and transportation
• make recommendations for outpatient support services or community resources
After patients are discharged, they can still reach our case managers, who will answer questions and offer compassionate care and support to patients managing their illnesses.
Case managers are available from 7:30 a.m. to 5 p.m., Monday through Friday. For more information, call 513-524-5492.